Returns

Returns

Return Period & Conditions
Non-Returnable Items
Shipping Territory
Return Process
Refunds
Warranty

Return Period & Conditions

You have 30 days to return most unwanted items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.

If incorrect item was ordered or you’ve changed your mind about a purchase, full refund will not be issued (15% restocking fee will apply). You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for a refund and may be returned back to sender.

You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.

  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • IMPORTANT: kindly hold on to the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.

Non-Returnable Items

Due to limited shelf life, safety concerns, we do not accept returns on the following items:

  • Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners;
  • Personalized Items;
  • All toner cartridges and drum units;
  • Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper);
  • Computer software;
  • Opened box computers (desktop, laptop, tablets);
  • Some electronic items;
  • Items Marked Non-Returnable (clearly indicated on the sale page before placing your order).

These products will only be accepted in the event of a manufacturer's defect or an error on our part.

Return Process

No returns will be accepted without Return Authorization (RMA) number.

To obtain an RMA number with return address, please contact us and provide the following information:

  1. Your name and e-mail address;
  2. Order number;
  3. Item(s) and quantity you wish to return;
  4. Reason for return;
  5. If order is damaged, defective or wrong:
    1. 5.1. Provide damaged, defected or wrong item’s pictures;
    2. 5.2. Describe the problem (include part numbers if possible);
    3. 5.3. We will ship you replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.

We will e-mail you return instructions, including an RMA number and return address within 24 business hours of receiving your request.

Please note:

  • RMA number will expire after 7 days.
  • Items must be in new condition, 100% intact and in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. Please do not assemble or modify the product in any way. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse to refund completely.
  • Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.
  • To process your refund we require a return tracking number as a proof of delivery.
  • We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

Please allow up to 14 business days for our warehouse to process your returned merchandise.

Refunds

Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, refund will only be issued to credit card A. We cannot refund to credit card B, send a check or return to a different account.

All types of refunds may take up to 14 business days to be processed.

Warranty

All our products have a 30-day warranty. Some products might have an extended warranty. The warranty period and service may vary depending on the manufacturer and the product. If you experience problems with an item after the 30-day return window, please reach out to us directly for further assistance.