Return Policy

Return Reasons

Bison Office is committed to your complete satisfaction. When mistakes happen, we make every reasonable effort to ensure any return is handled fairly. All requests for return or refund must be within 30 days of original date of shipment. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Acceptable reasons for return:

  1. Wrong item sent
  2. Defective item sent
  3. Item damaged in shipping

Requesting a RMA Number

To return an item, e-mail us at info@bisonoffice.com to obtain a RMA Number. Please provide the following information in your e-mail:

  1. Order Number.
  2. Item(s) and quantity you wish to return.
  3. Reason for the return.

Within 24 hours of receiving your request, we will e-mail you return instructions, including RMA #. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a UPS mailing label to return the items at our expense.

Packaging Returns

Once you have your RMA # and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.

Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.

We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

Return Restrictions

Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: all toner cartridges, electronics, business machines, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer's defect or an error on our part.

Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.

Cancellations

Orders cannot the canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick the order for shipment. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products return to shipper.